Wyandotte closes city facilities to the public

After careful thought and consideration, the city of Wyandotte has closed city facilities to the public.

Until further notice, please note the following:

General Information

• Employees will continue to come to work at City facilities and will be available to answer questions by phone or email. The public and residents are encouraged to use these forms of contact. Contact information is available on the City’s website at wyandotte.net/contact_us/index.php.

• In the case of a power outage or water main break, please call 734-324-7190. Additional information on outages can be found at wyan.org/forms_and_docum…/outage_information.php.

• All payment types can be processed via the two (2) drive thru lanes closest to Biddle Ave at City Hall. In addition, a drop box is located just West of the drive thru in the City Hall parking lot where payments, yard waste and toter applications, property transfer affidavits, principal residence forms, etc. can be submitted. Forms and applications are available on our website. The drop box will be emptied multiple times throughout the day. Please leave your name, phone number and address in case we need to contact you for additional information.

• Municipal Services has suspended all disconnects through April 15th for all customers. This includes relief from penalties for late payment on payments due on or before April 15th. These measures do not relieve the obligation for payment and will be re-evaluated for further relief as we proceed through these difficult times.

 
Department of Engineering and Building

• Permit applications can be submitted by email, FAX, regular mail, or by using the drop box located outside of Wyandotte City Hall. Payments can be made by check or credit card following current City of Wyandotte payment policy.

• Permit holders requiring residential permit inspections are encouraged to only schedule inspections for exterior work or emergency interior work. The following are examples of emergency interior work: Sewer service line replacement, water heater replacement, furnace replacement, emergency electrical repairs to restore safe electrical service. Permit inspections for interior work. if requested by the contractor/permit holder, will be in accordance with special arrangements set by the Engineering and Building Department.

• New residential construction building permit inspections will continue to be performed if scheduled by the contractor/permit holder and in accordance with special arrangements set by the Engineering and Building Department.

• Commercial construction/repair permit inspections will continue to be performed if scheduled by the contractor/permit holder and in accordance with special arrangements set by the Engineering and Building Department.

• Commercial Certificate of Conformity inspections, new and re-inspections, will continue to be performed as usual. Inspections will be performed if scheduled by the property owner with special arrangements set by the Engineering and Building Department.

• Upon Sale Certificate of Approval inspections, new and re-inspections, will continue to be performed as usual. Inspections will be performed if scheduled by the property owner with special arrangements set by the Engineering and Building Department. Only one inspector and the property owner will be allowed in the dwelling during the inspection and in separate rooms. It is recommended that residents only schedule new or re-inspections if they have an offer to purchase or a closing date set for the sale of their property.

• Rental Certificate of Compliance inspections, new and re-inspections, shall be suspended until April 13, 2020, or until further notice.

Department of Public Service

• The DPS will continue to perform normal work activities and office staff will be available to answer calls and respond (as needed) to the extent determined by the Superintendent of the Department. The public and residents are encouraged to contact the DPS by phone (734-324-4580) or email (dps@wyandottemi.gov) if a request for service is needed.

• The City of Wyandotte Recycling Center will remain open following regular posted business hours.

• Complaints/concerns about property and City services will continue to be addressed and acted upon.

 
Department of Recreation, Leisure, and Culture

• Meals on Wheels will deliver all meals for the week on one day (frozen).

• Senior rides via the SMART Bus will continue with the following restrictions: no more than five (5) persons on the bus at a time and rides will only be given for essential trips (doctor’s appointments, grocery shopping, prescription pickup, and banking).

• Taxi tokens may still be purchased at our office by calling 734-324-7292 or 734-324-7295 in advance of your arrival. A staff member will come to the door to assist you with the transaction.

 
Office of the City Clerk

• Voter registrations can be submitted by email, regular mail, or by using the drive-thru or drop box located outside of City Hall. Questions about elections, registration, or any other election-related matters may be conducted by phone.

• Birth and death records will continue to be processed, as long as we are receiving them from the Funeral Homes and Wyandotte Hospital. Fulfillment of birth and death record requests can be done by email, regular mail, or by using the drive-thru or “Drop Box” located outside of Wyandotte City Hall. Please be aware that the City does not maintain Marriage or Divorce records. Please call Wayne County at 313-224-5515 for Marriage and Divorce record requests.

• Business Licenses and Registrations may be submitted by regular mail, or by using the drive-thru or drop box located outside of Wyandotte City Hall.

• FOIA Requests may be submitted by email to foia@wyan.org, by regular mail, or by using the drive-thru or drop box located outside of Wyandotte City Hall.

• Block parties, garage sales, and general petitions can be submitted by regular mail, or by using the drive-thru or drop box located outside of Wyandotte City Hall. Given the recommendations of the Governor for social distancing, we recommend that these events do not take place in the weeks ahead, however, we will process applications for a later date.

• Rental dwelling registrations may be submitted by regular mail, or by using the drive-thru or drop box located outside of Wyandotte City Hall.

• Our business directory can be found on our website here: wyandotte.net/business_directory/index.php. Please support your local businesses to the best of your ability.

• We will continue to play our role in Census 2020. Please do your part as well and complete your census when you receive the information.

• Complaints/concerns about property and City services will continue to be addressed and acted upon.

 
WDMS Customer Assistance/Utility Payments and Service

• Customer Assistance will continue to assist the public in every way possible during this difficult time. We are available via phone (734-324-7190 option 2), email (customersupport@wyandottemi.gov), drive thru and drop box.

• We offer online payment options for utility bills by using the following link: bsaonline.com/OnlinePayment/OnlinePaymentSearch… . You can pay by credit or debit card as well as checking or savings account. We accept Visa, Mastercard and Discover. You do need a PIN which can be found on your utility bill. If you do not have a copy of your utility bill you may call us to obtain your personal PIN and/or change it to your preference.

• New Electric and Water service can be obtained via email and phone. Please call Customer Assistance at 734-324-7190 option 2 for additional information.

Police Department

• The Police Department has implemented a modified report-taking process in light of the current epidemic. The health & safety of our citizens is our top priority. Police officers are frequently in contact with many individuals; therefore, are at a greater risk to be exposed to the COVID-19 virus. Due to these unusual circumstances, our agency will be taking reports via telephone for non-emergency calls for service in an effort to reduce exposure. The Non-Emergency phone number is 734-324-4405.

• EMERGENCIES – 911 Officers will still respond to emergency and in-progress calls, and conduct on-scene investigations when needed.

• The Police/27th District Court lobby will only be open on Thursday’s for the State Court Docket, once the docket is finished, the lobby will close. The Police/Court lobby will be closed on Saturdays and Sundays. If you have an Emergency and are at the Police Station, you can use the outer vestibule call box to contact a police officer.

• If you have an inquiry regarding a criminal case already reported, contact the Detective Bureau first at 734-324-4431. Walk-in inquiries will not be seen without an appointment.

• The Drug Box Drop Off is closed.

• Records Bureau will be open to the public Thursday from 11:00am until 1:00pm ONLY. After hour inquiries regarding reports or gun permits can call 734-324-4413, 734-324-4414, or 734-324-4415.

 
Cable and Internet Operations

• Those customers requiring essential service(s) please call customer assistance at 734-324-7190.

• Those customers not requiring essential in-home service(s) are encouraged to postpone your request for service(s) until an appropriate later date. We will not be scheduling non-essential service requests for work required to be performed within a customer home until further notice

• If you are experiencing a service outage, we will schedule an appointment to restore service.

• If you do not have service and require it, we will schedule an appointment to provide service.

• Our technicians will only perform work outside the customer home unless it is necessary to enter the customer home to complete the job.

• WDMS will be waiving all bandwidth usage overage fees for the months of March and April 2020.

For further information, please visit wyan.org

 
Electric and Water Operations

• The Electric and Water Departments will continue to perform normal work activities except interior water meter replacements will be suspended until further notice.

• All outages should be reported to (734) 324-7190.

Thank you for support and understanding as we try to operate as normally as possible. Let’s be compassionate, patient, and do our part to be good neighbors.


Mayor Joseph R. Peterson 

City of Wyandotte

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